Accessibility Standards for Customer Service Training

Accessibility Standards for Customer Service is a provincially-driven act created to increase awareness and services for people with disabilities. All organizations that provide goods or services directly to the public are impacted by this act, and that includes volunteers for RBC Bluesfest.

The training can be completed anytime between when you register and when the festival starts. The training takes approximately 45 minutes and is available for free online at:

Once you’ve completed the training, follow these steps to update the Accessibility question in your file:

  1. Refer to the “RBC Bluesfest Registration” email that was sent to you after you completed your registration. It contains your confirmation number, as well as a link to your account.
  2. Click on the link in your “RBC Bluesfest Registration” email. A page with your name will open and you can enter your confirmation number and then select OK.
  3. In order to access your volunteer registration information, click MODIFY REGISTRATION; this will open a page that has your personal information at the top.
  4. The first question under your personal information is about accessibility/customer service training. To indicate that you’ve completed the training, simply switch your answer from a “No” to a “Yes”.
  5. In order to save your updated information, scroll down to the bottom of the page and click NEXT, then scroll down to the bottom of the shifts page and click NEXT, then be sure to select FINISH on the last page. PLEASE NOTE: If you do not click FINISH on the last page, your updates will not be saved.

This training has no certificate or proof of completion. This is the same training that we have asked volunteers to complete in years past, however the website does look a little different this year. If you’ve done the training before, you do not need to do it again. 

Support persons**

People with disabilities who rely on a support person are welcome to volunteer at our event.

Support persons are permitted on the festival grounds without additional cost above the admission price for the patron with a disability (one support person per person with a disability). A volunteer who relies on a support person should sign-in at Volunteer Check-In with their support person to ensure proper accreditation is received.

**The definition of a “support person” under the Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07 is as follows:

  1. (8) “support person” means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods or services.


Read more about our Accessibility Policy here:

Accessibility Policy